introduction
Please take the time to read the terms and conditions of Venetian House Aparthotel carefully. Engaging our services involves agreeing and subjecting yourself to these conditions. If you disagree with any of the terms and conditions set out in this section, please refrain from engaging the services of Venetian House Aparthotel.
You will receive an email confirmation of your booking subject to either providing full payment when you make your booking (pay now) or by providing a valid payment card that will be pre-authorized to confirm its validity (pay when you stay).
In the event that the payment is declined or we are unable to authorize the validity of the payment card, a request will be made by email to provide valid payment details. If valid payment details are not provided within 24hrs the booking will automatically be removed and a cancellation email sent to the email address provided.
Non-refundable reservation “Payment in advance”:
The guest will be charged the total price of the reservation if they cancel anytime.
The guest will be charged a prepayment of the total price of the reservation anytime.
Standard reservation – “Pay when you stay”:
The guest can cancel free of charge until 7 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 7 days before arrival. If the guest doesn’t show up they will be charged the total price of the reservation.
The guest will be charged a prepayment of the total price of the reservation in the 7 days before arrival.
Venetian House will not make exceptions to the cancellation policy due to personal circumstances of the client or force majeure. Personal circumstances include illness, changes in travel plans, travel delays, and any other reasons related to the clients personal circumstances which results in them not being able to fulfill the booking with Venetian House, with the exception of serious illness, serious injury or the death of the client. Force majeure includes war, strikes, natural catastrophes and any other events considered 'acts of God.'
Full refund will be given irrespective of the time of the cancellation in the case of serious illness, serious injury or the death of the client. The definition of serious illness or serious illness is 'the complete deterioration of health or a disabling infection which prohibits the client from leaving his place of residence, or place of hospitalization (where the client is undergoing treatment) on the date of the commencement of the rental period.’ A signed doctors note will be required as proof.
Venetian House reserves the right to change the apartment booked for another apartment in Cracow of equal or higher standard, should the original property not be available for any reason. If the apartment is replaced for an apartment of lower standard, then the difference in cost of renting the original and substitute apartment will be refunded.
Credit/Debit Card details will be held a security for damage to Venetian House Apartments.
We will charge for any major damage to our properties or the breakage of any significant items during your visit including a flat fee of 200 PLN (approx 50 Euros) for loss of keys. Charges will be made in a fair manner to put right the damage, or to replace the broken objects. A spring cleaning charge will also be made to any guests who are found to have been smoking in their apartment accommodation.
Charges will be automatically deducted from your credit/debit card.
Check out time is before 11.00 am and check in time is after 2.00 pm.
Venetian House Apartments include linen and towels in addition to the Amenities and composition of apartments listed under the apartment details. Please ensure to check these details at time of booking. The apartment will also have been cleaned prior to arrival of the guest.
Venetian House under no circumstances takes any liability to personal injuries or damages sustained by guests staying in its apartments. Guests confirm that they have personal insurance that will protect them against any injuries sustained while residing in any apartment. The liability of Venetian House shall be limited to the total cost of any amount paid for the booking in question and no more.
Under no circumstances must the number of guests exceed the maximum stated on your booking form, including babies and overnight guests. No property may be used for business purposes of any sort.
If the staff do not respond appropriately or not act reasonably in the rectification of any problems, resulting in a significant disruption to the guest's stay in the apartment a negotiated discount or refund will be given. The liability of shall be limited to the total cost of any amount paid for the booking in question and no more.