What are the check in and check out times?
Check out time is before 11.00 am and check in time is after 2.00 pm.
What are the reception opening times?
The reception is 24/7 however it may be closed temporarily if the receptionist is checking in other guests.
Is it possible to check in early? Is there a charge?
Check in time is 2 pm. If your apartment is ready when you arrive before 2 pm, we will check you in immediately without any charge.
If you would like to guarantee an early check in any time before 2 pm, you must book the previous night to the day of your arrival.
Is it possible to check out late? Is there a charge?
Check out time is 11 am. If you wish to stay longer, you need to book an extra night. We kindly ask our guest to keep to this time in order for us to be able to clean and prepare the apartments for the next arrivals.
If I do not depart until the evening, is there anywhere I can leave my bags?
Yes, we will be happy for you to leave your bags in our storage space. Simply ask at reception during your stay and we will make arrangements.
Is the price for the entire apartment, or per person?
The price is per apartment up to the amount of people it is convenient for according to the information provided in the apartments’ details on this website.
Can I put an extra fold out bed in the apartment? And what is the cost?
Extra beds are available for a cost of 60 pln/bed per night and are available on request by email or verbally. Please note that not all apartments are suitable to fit extra fold out beds, so this is subject to suitability of the apartment.
Are cots and high chairs provided? And what is the cost?
Yes we are able to provide cots and high chairs. There is a small surcharge of 40 pln (approx 10 Euros) per night for a cot and 20 pln (approx 5 Euros) per night for a high chair. Together the charge is 50 pln (approx 12.5 Euros) per night. Please inform us in advance if you require these items or select them as Extras when booking online.
Where can I park my car?
Venetian House is located directly on the main market square which does not have access by car. We do however have secure parking place located with a 5-10 min walk of the building which can be rented on a daily basis. Please contact our reservation staff for more information.
What currencies can I pay in and how can I pay?
Payments must be made in Pln using cash or payment card. In certain circumstances we may accept payments in other currencies. All bank transfers must be paid for by the sender.
Is breakfast provided in the price?
We do not currently provide breakfast, however, because of the main square location; there are dozens of restaurants on the doorstep in which you can dine.
Are the apartments secure?
Venetian House apartments are located in a modernized building with a reception that is open 24/7. There are also security codes to access the building. For these reasons, we consider the apartments to be secure.
Do the apartments have internet?
Venetian House is equipped with a fibre optic internet connection with independent routers in each room meaning excellent speed and reliability. The price of the internet in included.
Do the apartments have English speaking channels?
Yes, internet TV does have English speaking channels such as BBC, Eurosport and many more
What is included in the apartment price?
The apartment price is all inclusive meaning that there are no additional charges, unless you have extra guests, or require extras, such as parking or welcome packs.
Are towels, linen and toiletries provided?
Yes - You will be provided with linen and fresh towels in addition to necessary toiletries.
Are irons and ironing boards provided in the apartments?
Yes, an irons and ironing boards are provided
Are hair dryers provided?
Yes, each apartment has a hair dryer.
How often are the apartments cleaned?
The apartments are given a basic clean on a daily basis, such as changing bins, cleaning surfaces, and a full clean, with change of linen every 3 days. If you require additional services related to cleaning, please ask at our reception. Typically the apartments will be cleaned between 10.30 am and 4.00 pm.
Where can I book a tour?
All of the main Krakow tours are available for booking at our reception including the Auschwitz Birkenau tour, Wieliczka Salt Mine tour and City walking tours to name but a few.
Where are the apartments located in Krakow?
The apartments are located in the most central location possible within Krakow. Directly on Rynek Glowny 11 which is Krakow's main market square.
Do the apartments have lifts?
All apartments in Venetian House are serviced by lift.
What happens if I accidentally damage the apartment?
Venetian House will charge for any major damage to our properties or the breakage of any significant items during your visit. Charges will be made in a fair manner to put right the damage, or to replace the broken object. Charges will be made to your credit card.
Can I bring a pet?
No, sorry, we have a no pets policy.
Can I reserve an airport pick up?
Yes. We co-operate with a local reliable transfer company who will be able to meet you at the airport and transfer you to your apartment.
Please follow the link to view prices and reserve a transfer Krakow Shuttle.
How do I get from Krakow Balice airport to the city centre?
We recommend to use our transfer service Krakow Shuttle however, if you wish to make private arrangments
Taxi - official airport taxis cost around 90 pln (20 Euros) taxis leave from just outside the main doors of the airport. Other taxi companies charge approx 50 pln, but they must be booked. Transfer time approx 20 mins. This is the easiest way.
Train - cost 8 pln (approx. 2 Euro). The train leaves every 30 minutes and the journey to main train station ‘Dworzec Główny’ lasts approximately 20 minutes. Ticket can be bought in the train (payment only in cash) or in the machine on the platform (card or cash). The walk from the train station to Venetian House takes about 10-15 minutes.
What is the process for reserving, booking and paying for and apartment rental?
Venetian House Aparthotel offers 2 type of bookings – ‘Pay Now’ and ‘Pay When You Stay’.
‘Pay Now’ - The Payment will be taken on the day of booking and is non-refundable.
‘Pay When You Stay’ The payment will not be taken until during your stay at the aparthotel.
‘Pay now’ price offers additional discounts because of the less flexible cancellation policy and pre-payment of the booking.
For Extended stays of 14 days or longer a deposit of 25% of the total booking value is required.
Your booking is confirmed when we receive either payment, or confirmation of the validity of your credit/debit card (in case of ‘pay when you stay’)
How do I book apartments to accommodate a group?
For group bookings please complete our group booking enquiry form and we will provide you with suggested combinations of apartments to accommodate your group.
Do I get a booking reference number?
Once your booking or reservation has been made, you will receive a booking reference number which you will need for any correspondence with Venetian House
Additionally an email will be dispatched automatically detailing your booking or reservation which will contain all the information that you will need on your arrival in Krakow, such as directions and contact numbers. This email should be printed for safe keeping and brought with you on your trip to Poland.
How do I cancel my booking and are there any charges associated with cancellations?
Please refer to our Terms and conditions page for further information.
What languages do we speak at Venetian House?
English and Polish.
Can I get a discount for longer bookings?
Most apartments offer a discounted rate for bookings of one week or more, in addition to last minute discounts. If you wish to make a medium or longer term rental, please give us a call or email us and we will be happy to negotiate a rate with you.
What happens if I lose a set of keys?
A fixed amount of 100 Pln (approx 25 Euros) will be charged for every set of keys lost to cover the cost of their replacement. This will be deducted from your payment card
Can I smoke in the apartments?
Our apartments are strictly non-smoking. A spring cleaning charge will be made to any guests who are found to have been smoking in their apartment accommodation.
Charges will be automatically deducted from your payment card.
Where can I read independent reviews of Venetian House?
Read unbiased opinions about Venetian House on TripAdvisor.
Do the apartments have telephones?
The apartments are equipped with internal telephones connecting rooms to 24hr reception and to other rooms. Skype is also available using the fibre optic internet connection.
Registered business - name on invoice
Property Krakow Group
Ul. Cybulskiego 2, 31-117 Kraków
NIP: 676-229-05-25
REGON: 356912828
