FREQUENTLY ASKED QUESTIONS
What are the check in/out times?
Check out time is before 11.00 am and check in time is after 2.00 pm.
What are the reception opening times?
The reception is open from 9.00 am to 10.00 pm although after hours we do have an emergency telephone number in order to provide 24hr customer service.
Is it possible to check out late? Is there a charge?
Please contact us in advance regarding the possibility of a late check out. For a check out after 2.00 pm there is a surcharge of 0,5 a nights stay. We do have free luggage storage at our reception, should you require it.
If I do not depart until the evening, is there anywhere I can leave my bags?
Yes, we will be happy for you to leave your bags in the reception.
Is the price for the entire apartment, or per person?
The price is per apartment up to the amount of people it is convenient for. If the apartment can accommodate additional people, for example with the use of a sofa bed, an additional 40 pln (approx 10 Euros) will be charged per additional person. This will be accounted for and displayed in the displayed price on our website.
Are cots and high chairs provided?
Yes we are able to provide cots and high chairs. There is a small surcharge of 40 pln (approx 10 Euros) per night for a cot and 20 pln (approx 5 Euros) per night for a high chair. Together the charge is 50 pln (approx 12.5 Euros) per night. Please inform us in advance if you require these items or select them when booking online.
Where can I park my car?
Venetian House is located directly on the main market square which does not have access by car. We do however have secure parking place located with a 5-10 min walk of the building which can be rented on a daily basis. Please contact our reservation staff for more information.
What currencies can I pay in and how can I pay?
Payments must be made in Pln using cash or credit card or bank transfer. In certain circumstances we may accept payments in other currencies. All bank transfers must be paid for by the sender.
Is breakfast provided in the price?
We do not currently provide breakfast, however, because of the main square location, there are dozens of restaurants on the doorstep in which you can dine.
Are the apartments secure?
Venetian House apartments are located in a modernised building with a reception that is open from 9.00 am to 10.00pm. There are also security codes to access the building. Each night we also employ a security guard to patrol the building on a regular basis. For these reasons, we consider the apartments to be secure.
Do the apartments have internet?
The Aparthotel is equipped with a 4Mb broadband Wifi internet connection which serves the entire building. The price of the internet is inclusive within the booking price.
Do the apartments have English speaking channels?
Yes, the satellite TV does have English speaking channels, such as BBC world.
What is included in the apartment price?
The apartment price is all inclusive meaning that there are no additional charges, unless you have extra guests, or require extras, such as parking or welcome packs. You will be provided with linen and fresh towels in addition to small hotel style toiletries.
How often are the apartments cleaned?
The apartments are given a basic clean on a daily basis, such as changing bins, cleaning surfaces, and a full clean, with change of linen every 3 days. If you require additional services related to cleaning, please ask at our reception. Typically the apartments will be cleaned between 10.30 am and 2.00 pm.
Where can I book a tour?
All of the main Krakow tours are available for booking at our reception including the Auschwitz Birkenau tour, Wieliczka Salt Mine tour and City walking tours to name but a few.
Where are the apartments located in Krakow?
The apartments are located in the most central location possible within Krakow. Directly on Rynek Glowny which is Krakow's main market square.
Do the apartments have lifts?
The majority of the apartments in Venetian house are serviced by a lift, but not all. If you wish to check to see if the apartment is serviced by a lift, please check the icons on the details page of the apartment on our website, or alternatively please contact us with any questions.
What happens if I accidentally damage the apartment?
Venetian House will charge for any major damage to our properties or the breakage of any significant items during your visit. Charges will be made in a fair manner to put right the damage, or to replace the broken object. Charges will be made to your credit card if you have booked using one.
Can I bring a pet?
No, sorry, we have a no pets policy on request of our apartment owners.
Can I reserve an airport pick up?
Yes. We co-operate with a local reliable transfer company who will be able to meet you at the airport and transfer you to your apartment.
Please follow the link to view prices and reserve a transfer Krakow Shuttle.
How do I get from Krakow Balice airport to the city centre?
Taxi - costs around 50 pln (12.50 Euros) taxis leave from just outside the main doors of the airport. Transfer time approx 20 mins. This is the easiest way.
Train - costs 6 pln (approx 1.5 Euros) travel time is approx 15 mins and the trains leave every 30 mins. Take the clearly marked transfer bus from outside the front of the airport to the train stop which is only a few hundred meters away. Train arrives in Krakow's main station which is about 10 mins walk from the main square.
Bus - cost 2.5 pln (approx 0.5 Euros). There are two busses the 192 and the 208. The 192 is best for the city centre and stops along the side of the Planty (the park which surrounds the old city). Travel time is approx 35 mins. Ticket can be bought with the driver although you may also have to pay for your bag.
What is the process for reserving, booking and paying for and apartment rental?
In order to confirm your booking at Venetian House, we do require a reservation deposit of 25% of the reservation price which we normally asked to by paid using a payment link to your email.
Once we have received your deposit we will send you a booking confirmation email and a booking reference number with all the details that you will require to check into the apartment.
Can I reserve an apartment without paying a deposit?
It is possible to reserve one of our apartments for up to 3 days after which we will require the 25% deposit in order to confirm your booking.
Do I get a booking reference number?
Once your booking or reservation has been made, you will receive a booking reference number which you will need for any correspondence with Venetian House
Additionally an email will be dispatched automatically detailing your booking or reservation which will contain all the information that you will need on your arrival in Krakow, such as directions and contact numbers. This email should be printed for safe keeping and brought with you on your trip to Poland.
How do I cancel my booking and are there any charges associated with cancellations?
Please refer to our Terms and conditions page for further information.
What languages do we speak at Venetian House?
English and Polish.
Can I get a discount for longer bookings?
Most apartments offer a discounted rate for bookings of one week or more, in addition to last minute discounts. If you wish to make a medium or longer term rental, please give us a call or email us and we will be happy to negotiate a rate with you.
What happens if I lose a set of keys?
A fixed amount of 100 Pln (approx 25 Euros) will be charged for every set of keys lost to cover the cost of their replacement. This will be deducted automatically in the case of credit card bookings or will be deducted from the Damage deposit in the case of the forms of payment.
Can I smoke in the apartments?
AOur apartments are strictly non-smoking and a spring cleaning charge will be incurred for guests smoke in the apartments. Some of our apartments have balconies where it is possible to smoke.
Where can I read independent reviews of Venetian House?
Read unbiased opinions about aparthotels and holidays at TripAdvisor.
